Shipping policy

Shipping Policy

Last updated: October 13, 2026

Where we ship
We currently ship to addresses in the United States. We do not ship to P.O. boxes or military (APO/FPO) addresses at this time.

Shipping cost
Shipping is free on all orders within the United States.

Processing time
Orders are processed and shipped within 1 to 3 business days after payment. Orders placed on weekends or holidays begin processing on the next business day.

Delivery time
Most orders arrive within 7 to 14 business days after they ship. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather, holidays, and customs processing.

Tracking
When your order ships, we will email you a tracking number at the address you used at checkout. Tracking information can take 2 to 5 days after shipping to begin updating. If you have not received tracking within 5 business days of ordering, email us at hello@pelloe.com.

Orders with multiple items
If you order more than one item, your products may ship separately and arrive on different days. You will not be charged extra shipping for split shipments.

Customs, duties, and taxes
Our products ship from outside the United States. Orders of this size are generally not subject to import duties, but if any charges apply, please contact us and we will work with you to resolve them. Sales tax, where applicable, is calculated at checkout.

Incorrect address
Please check your shipping address carefully at checkout. If you notice a mistake, email us right away at hello@pelloe.com. We can update the address only if the order has not yet shipped. We are not responsible for orders delivered to an incorrect address provided at checkout.

Lost or delayed orders
If your order has not arrived after 21 business days from the shipping date, email us at hello@pelloe.com with your order number. We will investigate and send a replacement or issue a refund.

Damaged or incorrect items
If your order arrives damaged or incorrect, email us within 30 days of delivery with your order number and a photo. We will send a replacement or issue a refund, whichever you prefer. See our Refund Policy for details.

Contact
Major Commerce LLC
30 N Gould St, Ste R
Sheridan, WY 82801, United States
hello@pelloe.com