Refund policy

Refund Policy

60-Day Money-Back Guarantee

We want you to be happy with your Pelloe purchase. If you are not satisfied for any reason, you can request a full refund within 60 days of the delivery date.

How to request a refund
Email us at hello@pelloe.com within 60 days of delivery. Include your order number and the email address used at checkout. We will reply within 2 business days.

No need to send the product back
For refunds under our guarantee, you do not need to return the showerhead or any cartridges. Keep them, donate them, or recycle them.

When you will receive your refund
Once approved, refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to show the credit.

What is refunded
We refund the full price of the items on your order, including shipping you paid, if any. Orders ship free within the United States.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or is not what you ordered, email us at hello@pelloe.com with your order number and a photo. We will send a replacement or issue a refund, whichever you prefer.

Lost or delayed orders
Orders typically arrive within 7 to 14 business days after they ship. If your order has not arrived after 21 business days, email us and we will send a replacement or refund you.

Cancellations
You can cancel an order before it ships by emailing hello@pelloe.com. Orders usually ship within 1 to 3 business days.

Limits
The guarantee applies to purchases made on pelloe.com. We reserve the right to decline repeated or abusive refund requests.

Contact
Major Commerce LLC
30 N Gould St, Ste R
Sheridan, WY 82801, United States
hello@pelloe.com